Privacy Policy

1. Information We Collect To provide accurate technical assessments and quotations, we collect:

Identity & Contact Details: Company name, authorized contact person, email address, and phone number.
Site Specifications: Opening dimensions (width/height), mounting surface types (concrete/brick/steel), and flood risk levels.
Product Requirements: Material preferences (Aluminum/ABS), specific series (Extreme/Elite), and required safety standards (e.g., FM Global, CE, or local building codes).
Logistics Data: Project location, required delivery timelines, and installation service needs.

2. How We Use Your Data

Customized Engineering Offers: To calculate structural loads and prepare tailored price quotations.
Technical Support: To provide expert guidance on the installation, maintenance, and emergency deployment of water barriers.
Follow-up Services: To ensure project satisfaction and provide seasonal maintenance reminders within 15 business days of the initial inquiry.

3. Data Protection Measures

Secure Transmission: All inquiry forms are submitted via SSL-encrypted protocols.
Internal Access Control: Access to project blueprints and site data is strictly restricted to our technical sales and engineering teams.
Data Lifecycle: Personal and project data are automatically archived or deleted after 24 months of inactivity to ensure your privacy.

4. Your Rights

Right to Erasure: Request full data deletion at any time by emailing: hudson@cangtiepipe.com
Communication Control: Unsubscribe from flood alert reminders or marketing communications by replying "STOP".
Data Portability: Request a downloadable copy of your past inquiry and specification history for your internal records.

5. Strict Confidentiality

B2B Protection: Your data is never sold, leased, or shared with third-party marketers.
Professional Use: Information is used solely for professional B2B communication, technical consultation, and the fulfillment of flood protection contracts.